Return and Refund Policy

We acknowledge that changes in decisions can arise occasionally, as we are all susceptible to such situations. Unfortunately, once an order is placed, modifications or cancellations are not possible.

All sales are deemed final. If the item(s) fail to meet your expectations, you have the option to exchange them for an item of equal or lesser value. Customers are responsible for shipping the items back, and they are accountable for all returned items as Dalencha Beauty is not liable for any lost items. The items must be returned in their original packaging, unwrapped, and unused.  

Standard Shipping [5 to 15 business days] - Signature confirmation is NOT included but all shipping costs INCLUDE package insurance covering the full price of the order. All Raw Hair Orders ( 7 - 14 business days ) can be sooner depending on inventory .

You can also do a Pick-Up order within 7-12 business days. This may be sooner based off of inventory stock.

Dalencha  , is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays.

Dalencha , is not responsible for any damaged, lost or stolen packages. Please contact the carrier to submit a claim due their negligence and failure to meet your expectation.  Dalencha , IS SOLELY RESPONSIBLE FOR PROCESSING AND FULFILLMENT OF YOUR ORDER.

We do not ship to P.O. Boxes: If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled.

We are not responsible for deliveries to the wrong address. It is the responsibility of the customer to ensure she or he enters their billing & shipping addresses correctly. We cannot guarantee address changes due to strict shipping security guidelines. Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. PLEASE PROVIDE A VALID EMAIL ADDRESS AND PHONE NUMBER FOR ALL ORDERS PLACED. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the customer has entered.

If your order is already processing or has already shipped, we cannot change the address on the order. During this time, the only thing we can do is wait to see if the package is returned. If the package is returned, we will contact the customer and reship the order. The customer is responsible for all reshipping costs & handling fees.